Support Credits

Support is given on a per incident basis and requires support credits - except for Vdex-40 which includes 90 days from shipment support for the system itself.  There is no limit to the amount of time spent to resolve the incident.  Support may include telephone, e-mail, and remote access.  On-site support is available depending upon location - additional support credits apply.

Contacting Support

Vdex-40 Forum

Hours

Telephone

E-mail

Vdex-40

Monday through Friday, excluding Holidays, 9:00 am to 6:00 pm Eastern time.

NOTE: Support appointments may be scheduled after hours - additional support credits apply.

1.800.410.2745 press 2 - requires one (1) support credit

support@taa.com

Replies usually take one business day. Currently no support credits required.

Telephone - 1.866.235.2719 direct

E-mail - vdex-support@taa.com

Warranty, RMA, and Return Policy

Vdex-40, and associated components - one year warranty on hardware items only

 Advanced Replacements may be obtained by first purchasing a replacement unit at the current price

of a new unit.  Upon return of the failed unit, a refund will be issued within 30 days of receipt.  Please

note that Advanced Replacements may be refurbished.

 Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar

(possibly refurbished) product will be shipped, or the returned product will be repaired and shipped.

 Repair time is generally between 4-30 days depending upon component.

 You are responsible for shipping items to the location specified by us or our partner.

 Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion.

 Please see below for additional terms.

SOHO Flash, Voice Boards, Components - one year warranty on hardware items only

 Advanced Replacements may be obtained by first purchasing a replacement unit at the current price

of a new unit.  Upon return of the failed unit, a refund will be issued within 30 days of receipt.  Please

note that Advanced Replacements may be refurbished.

 Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar

(possibly refurbished) product will be shipped, or the returned product will be repaired and shipped.

 Repair time is generally between 4-30 days depending upon component.

 You are responsible for shipping items to the location specified by us or our partner.

 Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion. 

 Please see below for additional terms.

Work Group Windows and Portal - two year warranty on hardware items only

 Advanced Replacements are at our, or our partner's, sole discretion and are allowed only within the first

90 days of product purchase.

 Advanced Replacements may require assurance of return by credit card deposit.

 Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar

(possibly refurbished) product will be shipped, or the returned product will be repaired and shipped.

 Repair time is generally between 1-4 business days.

 You are responsible for shipping items to the location specified by us or our partner.

 Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion.

 Please see below for additional terms.

Applies to all products

When shipping, please use original packing material, or equivalent.  Any shipping damages incurred are your sole responsibility.

You may be told one of four shipping addresses - Please ship to the address you are given when your return is authorized:

The Amanda Company - CT

100 Beacon Street

Bristol, CT  06010

 

The Amanda Company

c/o Teleco

430 Woodruff Road, Suite 300

Greenville, SC  29607-3464

 

The Amanda Company

c/o Unique Solutions Approach, Inc.

112 Peckham Street SE

Port Charlotte, FL  33952

 

The Amanda Company - CA

4079 Governor Drive, #320

San Diego, CA  92122

There is no warranty or guarantees of any kind on any software provided.  Nor are there any representations of fitness for any purpose.  Software is provided as is.  Our liability, direct, or indirect, is limited to the price paid to us for any product sold by us.

Returns are accepted only within 30 days of product purchase, may incur a restocking fee of 15%, and are for credit only.