Support |
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Hours Friday 10am to 3pm (ET) USA |
| Need some documentation? For guides and manuals please visit our Downloads Page |
Support |
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| Support Credits-
Support is given on a per incident basis. Support credits are accumulated by purchasing products or can be purchased as needed. There is no limit to the amount of time spent to resolve the incident. |
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Contacting Support Monday through Thursday, 10:00 am to 7:00 pm Eastern time. Friday, 10:00 am to 3:00 pm Eastern time. |
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Warranty, RMA, and Return Policy Vdex-40, and associated components - one year warranty on hardware items only • Advanced Replacements may be obtained by first purchasing a replacement unit at the current price of a new unit. Upon return of the failed unit, a refund will be issued within 30 days of receipt. Please note that Advanced Replacements may be refurbished. • Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar (possibly refurbished) product will be shipped, or the returned product will be repaired and shipped. • Repair time is generally between 4-30 days depending upon component. • You are responsible for shipping items to the location specified by us or our partner. • Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion. • Please see below for additional terms. |
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SOHO Flash, Voice Boards, Components - one year warranty on hardware items only •Advanced Replacements may be obtained by first purchasing a replacement unit at the current price of a new unit. Upon return of the failed unit, a refund will be issued within 30 days of receipt. Please note that Advanced Replacements may be refurbished. •Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar (possibly refurbished) product will be shipped, or the returned product will be repaired and shipped. •Repair time is generally between 4-30 days depending upon component. •You are responsible for shipping items to the location specified by us or our partner. •Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion. •Please see below for additional terms. |
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Work Group Windows and Portal - two year warranty on hardware items only •Advanced Replacements are at our, or our partner's, sole discretion and are allowed only within the first 90 days of product purchase. •Advanced Replacements may require assurance of return by credit card deposit. •Depending upon condition of returned product and at our, or our partner's, sole discretion, a similar (possibly refurbished) product will be shipped, or the returned product will be repaired and shipped. •Repair time is generally between 1-4 business days. •You are responsible for shipping items to the location specified by us or our partner. •Return shipping is via Ground but may be expedited at our, or our partner's, sole discretion. •Please see below for additional terms. |
| Applies to all products | |
| When shipping, please use original packing material, or equivalent. Any shipping damages incurred are your sole responsibility. | |
| You may be told one of four shipping addresses - Please ship to the address you are given when your return is authorized: | |
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The Amanda Company - CT 100 Beacon Street Bristol, CT 06010 |
The Amanda Company - CA 4079 Governor Drive, #320 San Diego, CA 92122 |
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The Amanda Company c/o Teleco 430 Woodruff Road, Suite 300 Greenville, SC 29607-3464 |
The Amanda Company c/o Unique Solutions Approach, Inc. 112 Peckham Street SE Port Charlotte, FL 33952 |
| There is no warranty or guarantees of any kind on any software provided. Nor are there any representations of fitness for any purpose. Software is provided as is. Our liability, direct, or indirect, is limited to the price paid to us for any product sold by us. | |
| Returns are accepted only within 30 days of product purchase, may incur a restocking fee of 15%, and are for credit only. | |
Copyright 2008 © The Amanda Company